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Privacy Policy

Cerahi Industries

Effective: Jan 1, 2022

Updated: Jan 12, 2026

Cerahi Industries ("Cerahi," "we," "our," or "us") operates the website and services accessible via https://cerahi.com (collectively, the "Services"). We recognize the importance of your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains in comprehensive legal detail how personal information is collected, used, shared, safeguarded, and managed in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Lei Geral de Proteção de Dados (LGPD) – Brazil.

By accessing or using the Services, you accept the terms of this Privacy Policy and consent to the collection and use of your personal information as outlined below.

1. DEFINITIONS AND SCOPE OF THIS POLICY

For the purposes of this Privacy Policy: "Personal Information" refers to any information that identifies, relates to, describes, or could reasonably be linked with an identifiable natural person, such as names, addresses, email addresses, IP addresses, or payment information. "Processing" means any operation performed on personal information, whether or not by automated means, including collection, storage, use, disclosure, transfer, or deletion. This Privacy Policy applies to individuals who visit our website, place orders, contact customer support, subscribe to newsletters, interact with ads or analytics tools, and otherwise engage with our Services.

2. INFORMATION WE COLLECT

We collect personal information in several ways, including directly from users, automatically through technical means, and from third-party sources where permitted by law.

2.1. Information You Provide

When you interact with our Services, create an account, place an order, or contact us, you may provide the following directly: Identity details: first and last name, username, date of birth (if applicable) Contact information: email address, telephone number, postal address, billing and shipping addresses Account and profile data: login credentials, customer identifiers, preferences Financial information: payment card details and transaction information submitted through secure, third-party payment processors Communications and support data: messages you send to us, survey responses, comments, or feedback This collection is necessary to fulfill contract performance obligations and to provide Services securely.

2.2. Automatically Collected and Technical Information

When you visit the Services, we and our partners collect technical information about your device and activities, including: Device data: hardware model, operating system, unique device identifiers Usage data: pages visited, links clicked, time spent on pages, session identifiers Log data: server logs, IP address, browser type and version, region and language settings Cookies and tracking technologies: used to recognize your device and preferences, optimize performance, and support analytics and advertising

2.3. Third-Party Sources

We may receive personal information about you from third-party partners, such as marketing and analytics providers, social media platforms when you login via social media credentials, and fraud detection services.

3. PURPOSES FOR PROCESSING PERSONAL INFORMATION

We process personal information for explicit, legitimate, and necessary purposes, including:

3.1. Contractual Obligations

To process transactions, fulfill orders, verify payments, deliver products, manage returns and exchanges, communicate order status, and otherwise perform obligations under agreements with you.

3.2. Communication Purposes

To reply to enquiries, send confirmations, announcements, security alerts, and informational updates regarding changes to our Services, policies, or your account.

3.3. Marketing and Advertising

With your consent where required by law, we may send newsletters and promotional materials and tailor advertising content to your interests. You may opt-out of marketing communications at any time.

3.4. Analytics, Research, and Service Improvement

We analyze aggregated and behavioral data to understand usage trends, improve user experience, develop new features, monitor performance, and detect operational issues.

3.5. Security, Fraud Prevention, and Legal Compliance

To protect the integrity of our Services, detect and prevent fraud, enforce our Terms of Use, and comply with applicable laws, court orders, or lawful requests by public authorities.

5. USER RIGHTS UNDER GDPR

If you are located in the EU/EEA, you have the following robust rights under GDPR: Right of Access: You may request confirmation of whether we hold your personal data and obtain a copy Right to Rectification: You may request correction of inaccurate or incomplete data Right to Erasure: You may request deletion of data where processing is no longer necessary or lawful Right to Restrict Processing: You may limit how we use your data in specified circumstances Right to Data Portability: You can receive your data in a structured, machine-readable format Right to Object: You may object to processing based on our legitimate interests or direct marketing Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time without affecting lawfulness of prior processing To exercise any of these rights, please contact us at the address below. Requests will be handled in accordance with GDPR timelines and verification procedures.

6. RIGHTS UNDER CCPA (CALIFORNIA)

If you are a California resident, the California Consumer Privacy Act grants additional protections, including: Right to Know: You may request information about categories of personal data collected, sources, purposes, and third-party disclosures Right to Access: You may request a copy of specific pieces of personal data collected about you Right to Deletion: You may request deletion of your personal data, subject to specific exceptions Right to Opt-Out: You may opt out of personal data "sale" or sharing for cross-context behavioral advertising. (We do not sell personal data) Non-Discrimination: You are protected from discriminatory treatment for exercising your CCPA rights Verification of identity is required for CCPA requests.

7. RIGHTS UNDER LGPD (BRAZIL)

Brazil's LGPD gives data subjects similar rights to GDPR, including: • Confirmation and access to personal data processed • Correction of incomplete or outdated data • Deletion of unnecessary data • Information about third parties with whom data is shared • Revocation of consent Requests under LGPD should be submitted via our contact information.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixel tags, web beacons, and similar technologies to: • Enable essential site functionality • Improve performance and analytics • Understand user behavior across sessions • Tailor marketing and relevant content You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Questions or Concerns?

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our legal team:

Email Support

info@cerahi.com

Official Website

www.cerahi.com