Return & Exchange

Cerahi Industries maintains a strict no‑return, no‑exchange policy on all completed orders. This is because each order is produced in large quantities based on your specific design, measurements, branding, and technical specifications, and is not held as general stock inventory. All sales are considered final once the order is confirmed and production begins. No return or exchange will be accepted unless there is a legitimate manufacturing issue that demonstrably deviates from the agreed order specifications. This approach ensures clarity and fairness, reflecting the bespoke and bulk‑production nature of OEM services.

Before production and shipment, we provide comprehensive proof of product including high resolution photographs, videos, and detailed specification sheets showing design, sizing, construction, colors, branding, and any relevant technical features. You are required to confirm acceptance of the proof in writing (via email) prior to shipment. This acknowledgement forms part of the contract and serves as the basis for assessing any later claim.

Claims for defects or non-conformance with production specifications will be considered only if all the following criteria are met: • The production differs materially from the approved proof and order specifications • You notify Cerahi Industries in writing via email within 5 days of delivery • You provide clear and verifiable evidence (photographs, videos, sample units, third party inspection reports) demonstrating the deviation • Evidence must show that the defect is not due to handling, storage, shipping, or post-delivery use Claims based on subjective preferences, color variations due to display differences, normal wear and tear, incorrect handling, or improper storage will not qualify as a defect.

Upon receipt of your claim and supporting documentation, Cerahi Industries will: • Conduct an internal review and technical assessment of the evidence • If necessary, request additional documentation or physical inspection of samples • Make a determination within a reasonable commercial timeframe • Notify you of the result in writing Where a claim is validated, we will collaboratively determine an appropriate remediation, which may include replacement of the defective units or other remedies, at our discretion.

For claims approved under Section 3 above, the customer is responsible for all shipping, customs, inspection, and related logistics costs at their expense unless otherwise agreed in writing. This includes return freight, customs duties, carrier fees, and insurance.

All returned goods must be: • Packaged securely in original or equivalent protective packaging • Accompanied by proof of claim documentation • Free from damage caused after delivery Goods returned in unacceptable condition may be rejected and returned at the customer's cost.

Under EU law, certain rights such as the “cooling‑off period” may apply for distance contracts. However, exceptions exist when goods are custom‑made to your specifications. We reserve the right to rely on these statutory exceptions where applicable.

Under CCPA and similar laws, the right to refunds or returns is governed by the seller’s clearly disclosed return policy unless statutory rights apply. Cerahi Industries’ policy is provided in advance and agreed upon prior to order confirmation.

Brazil’s LGPD focuses primarily on data protection, but local consumer laws may provide rights related to quality and conformity. Any such statutory rights will be respected to the extent required by applicable law. You agree that this policy will apply to the fullest extent permitted by applicable law and that where mandatory statutory rights apply, they take precedence over contract terms.